Repco Auto Parts Airport West

3 times in the last month, on weekends in October, I’ve waited for over 15 minutes while 2 separate staff , with a customer in front of them stared at a computer screen. No looking up , no greeting , no acknowledgement whatsoever , no ….”hey is it just the oil you need? Let me put that thru quickly for you “… just totally and intentionally ignored . I walked out on all 3 occasions leaving my purchase behind ..and for the last time . Went down the road to Autobarn, where I was greeted immediately, by an employee waking towards me , and was out within 4 minutes . Apparently the women at repco think “rude is the new cool” and I’m lucky to be there .

While I understand we are fallible and mistakes happen, “verifying” a visibly empty box as a significantly sizeable and weighty car part is pretty poor form. Click and collect? What a laugh. Repco isn’t what it used to be, and the Airport West store is becoming more and more slack each time I visit. Time to find another auto shop methinks.

If 0 stars, was an option Repco airport west would receive it 🤝 One Friday afternoon, in a hurry, this dusk night began shopping for engine oil. Greeted by a hostile blonde register woman (we forgot her name but it might be hillary or clarence) not only was her attitude bad, as you guessed it - so was hee costumer service. With little to no knowledge of cars and engine oil, like most of society, I was judged for not knowing exactly what i needed and she was very hessistant to direct me to what I needed. She judged me for forgetting the year of my car. I gave her the benefit of the doubt, I work in hospitality and i understand how to react in a costumer service setting - appulled by presence this worker was unhelpful and not interested she stood casually and unprofessionally speaking with other costumers until instructing us that the store was closing (there was half an hour left till close and plenty of time to direct us to the engine oil) Her condensing tone, eagerness to get us out of the store combined with general rudeness. I was so surprised by her unwillingness to help, serve and direct me to the simple engine oil I needed - which i now understand to be such a basic thing. Carrying the little patience I had left, disspointed in the repco team I purchased the oil. But this is the last time. I have many car interested friends and family that I will INSTRUCT TO NOT PURCAHSE, VISIT OR LOOK AT REPCO AIRPORT WEST, ESPICALLY THAT IT SITS WITH THE ALSO DISSPOINTING OFFICE WORKS AIRPORT WEST. With my diaspointment in repco, officially ON THE RECORD i’m never returning and my business willl be served wi th a smile at the rival, Autobarn.